POLICIES & PROCEDURES
Terms and Conditions
By using our website and services, you agree to abide by the terms and conditions set forth herein.
Privacy Policy
Your privacy is important to us. We will not share mobile information or personally identifiable information with third parties for marketing or promotional purposes
Service Descriptions
All services offered at Westglow are described to the best of our ability. However, we reserve the right to modify services and prices at any time without prior notice. Please inquire at our location for the most current offers.
Health and Safety
Clients are required to disclose any medical conditions or allergies prior to services. Certain services may not be suitable for individuals with specific health concerns. We recommend consulting with a healthcare professional before receiving any treatments you may have questions about. Additionally, it is a mandatory practice at Westglow that a consent for treatment form be filled out prior to all services. Forms are available during online booking and upon check in.
Cancellation Policy
We require a minimum 24 hours notice for any cancellations or rescheduling of appointments. Failure to provide adequate notice will result in a cancellation fee of up to 100% of the service. Additionally, Westglow reserves the right to decline service and reschedule appointments if you arrive late, without a refund of the cancellation fee. To secure your appointment, a major credit card is required, and we kindly ask that you inform us of any changes at least 24 hours in advance to avoid cancellation fees.
Payment Policy
A valid credit card is required upon booking any service. Payment is due at the time of service. We accept various forms of payment, including cash, credit, and debit cards.
Gift Card Purchase and Refund Policy
Gift cards are available for purchase and can be redeemed for services at Westglow or on our Website, www.westglow.com
Gift Card Purchases: All gift card purchases are final and cannot be returned or exchanged for cash. Gift Certificates are non-transferrable.
Expiration: Purchased Gift Cards do not expire unless otherwise stated. Donated Gift Cards do have a written expiration date.
Refunds: Gift cards are non-refundable. In the event of a service cancellation or change, the value of the Gift Card will be applied to a future appointment within the validity period, if applicable. Cancellations of a service reserved on a Gift Card must be cancelled before 24 hours or the Gift card will be used toward the cancellation fee.
Liability Waiver
Clients are required to sign a liability waiver prior to receiving services. This waiver acknowledges that they understand the risks associated with the services provided and agree to hold Westglow harmless from any claims or damages.
Photography and Media Consent
By participating in our services, you consent to the use of your likeness in photographs or videos for promotional purposes unless otherwise stated. If you do not wish to be photographed, please inform our staff before your appointment.
Changes to Policies
We reserve the right to modify these policies at any time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policies.
Emergency Appointment Adjustments
Westglow reserves the right to adjust appointments with technicians in the event of an emergency. Appointment reminders will be sent in text, email or phone calls.
Disclosure
By entering your phone number, you are agreeing to receive text messages from Westglow Hospitality, LLC. Message and data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUSCRIBE to opt-out. See our Privacy Policy for additional details.
Privacy Policy
By entering your phone number, you are agreeing to receive text messages from Westglow Hospitality LLC. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out. See our Privacy Policy for additional details.
At Westglow, we are committed to protecting your privacy in relation to our SMS two-way calling services. This policy outlines how we collect, use, and safeguard your information. We may collect personal information, including your phone number and any messages exchanged during the SMS communication. Your information may be used to facilitate two-way communication, improve our services, and notify you about updates or changes. We implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse. We do not sell or share your personal information with third parties without your consent, except as required by law. You have the right to access, correct, or delete your personal information, and to exercise these rights, please contact us at 828-295-4463. We may update this policy from time to time, with any changes posted on our website along with an updated effective date. For any questions or concerns regarding this policy, please reach out to us at spa@westglow.com. By using our two-way calling services, you consent to the terms of this privacy policy.