Contact Information:

For inquiries or to book an appointment, please reach out to us at:

Email: spa@westglow.com Phone: 828-295-4463

Hours of Operation:

Spa Appointment Hours: 10:00am – 6:00pm Tuesday - Sunday Amenity Hours 8:00 am – 7:00pm Monday - Sunday

Reservations for non-members can be made up to two month in advance at the spa, while members have the privilege of prebooking standing appointments up to one year ahead. To arrange your bookings within these timeframes, please email us at spa@westglow.com with your preferred date and time, the names of all guests receiving treatments, the types of treatments requested, and a contact cell phone number for confirmation. A valid credit card is required at the time of reservation, and our cancellation policies will apply.

Spa Etiquette

Privacy, Comfort and Security:

We warmly invite you to dress in comfortable attire for your visit, where you will be greeted with a luxurious robe and spa sandals to change into before your treatment. We prioritize your privacy, offering separate changing facilities for men and women to ensure a tranquil and refined experience. To enhance your peace of mind, we kindly advise against bringing jewelry or other valuable items, as we cannot assume responsibility for any lost or damaged belongings.

Spa Service Duration

Please note that all spa services include a 10-minute transition time. This ensures you have enough time to prepare for your treatments while allowing our team to maintain the rooms and manage scheduling efficiently for all clients. We appreciate your understanding and look forward to providing you with a luxurious, relaxing, and enjoyable experience.

Electronic Devices:

For the comfort and tranquility of all our esteemed guests, we kindly request that you refrain from using cell phones within the spa facility. For your convenience, lockers are provided to securely store your devices during your visit.

Food, Drink, and Smoking Policies:

For the safety of our esteemed guests, please be advised that any outside food and beverages are not permitted within the Westglow Spa facility unless approved and supplied by Westglow staff. While lunch is not included in amenity package, Daingerfield’s Cafe offers a selection of healthy small plates, smoothies, and snack options available for purchase from 10 AM to 4 PM Monday - Sunday, ensuring you have the energy to fully enjoy your day of pampering. Additionally, smoking is strictly prohibited in all buildings on the Westglow property to maintain a serene and healthy environment for all.

Gratuities:

Gratuities are not included in the prices for single services and are always appreciated. For groups of four or more, a 20% gratuity fee will be automatically added to the total service cost.

Environmental Maintenance Fee:

Please note that an environmental maintenance fee of $30 will be applied to your visit. This charge helps us maintain our facilities and supports sustainable practices, ensuring a clean and enjoyable environment for all guests. It covers access to our amenities, including spa facilities, fitness center, and recreational activities. Thank you for your understanding and for helping us promote a sustainable experience at our resort.

Age Restrictions:

Some services have age restrictions. Guests 18 and older may enjoy all spa treatments. Children under 16 are not permitted in the spa. Adolescents aged 16 to 17 must have a parent present and a signed waiver to receive massages and facial services.